The AI Buyability Framework: A Core Competency Assessment for Modern Service Brands
Introduction Customer discovery has fundamentally changed. AI-powered assistants like ChatGPT, Gemini, Claude, and Copilot are no longer just answering trivia. They’re recommending lawyers, booking cleaners, and shortlisting contractors on behalf of real customers. In this new landscape, AI agents are becoming active participants in purchasing decisions, not passive search tools. Traditional SEO and digital marketing…
